Fort Survival support
Defend your keep. We will help with the rest.
Contact support ↗support@howaboutpalm.com
Purchases & Royal Pass
Recover your linked game account first. Use Restore purchases in the game's store for missing Royal Pass purchases with the original Apple or Google store account. Your linked cloud wallet preserves the remaining gem balance; consumable gem packs and the Royal Pass gem bonus are delivered only once. Spent gems are not granted again by Restore. Store restoration works through the store where you bought the item; cross-platform progress recovery uses your protected game account. If a purchase is missing, contact us with the store order identifier, game version and player identifier. Keep the game installed while we investigate. Never send passwords or card details.
Reward videos
Videos are optional. A reward is delivered after the video completes and its confirmation reaches the game server. Availability depends on your region and the ad provider. If confirmation is delayed, reconnect to let the game retry.
Report an issue
Tell us your device model, game version, what happened and the steps to reproduce it. A game screenshot helps. Include your player identifier only when an account or purchase needs investigation.
Moving to a new phone
If your version offers Protect with Email, open Settings > Account & Cloud Save and create an account inside the game before reinstalling or changing phones. Use an email address you control. Finish your siege online and check the last cloud sync. On the new phone, choose Recover Saved Game, enter the same email and password, and confirm the saved kingdom. Once protected, you do not need the old phone. This works across iOS and Android; separate gem balances are never merged.
Forgotten password or email
Choose Recover Saved Game > Forgot Password after entering your email. Firebase sends a secure reset link; check your spam folder too. If you no longer have access to the email, contact support with your player identifier and any relevant store order identifier. We verify ownership before correcting account details. Support cannot read your password and will never ask you to send it.
Following other rulers
Open a ruler from the rankings to see their records, unlocked arsenal and recent verified sieges. Select Follow to keep them in your private following list. You can follow up to 50 rulers and unfollow at any time. Following is one-way; there are no chat messages or friend requests. Rankings contain verified game results, not generated competitors.
Reinstalling and older versions
Your nickname alone cannot recover a game. An unlinked guest account can be lost when its local sign-in data is removed. Earlier versions may show Link & Protect This Game with Unity Player Accounts. Keep that game installed and add email protection when your update offers it. If account protection is absent, keep the game installed until you can update and link it. Do not rely on a phone backup as your only recovery method. Contact support before uninstalling if you have a missing purchase or progress issue.
Offline and interrupted games
You may play offline. Verified online results, purchases and confirmed video rewards sync when the connection returns. A run started completely offline does not grant online gems or public ranking points. Unfinished sieges and local-only progress are not portable cloud saves. A closed or unfinished video grants no reward. Do not uninstall while a result or purchase is still awaiting verification.